Studio Movie Grill Cartelera: A Disappointing Experience

As a loyal customer of Studio Movie Grill Cartelera, I was left feeling frustrated and disappointed after my latest visit. What started off as an exciting evening out with my family quickly turned sour due to the poor service and lack of consideration for young children.

We had been looking forward to watching the Demon Slayer movie and enjoying dinner together. However, our excitement was short-lived as we were informed that I couldn't bring my 1-year-old child into the theater. This came as a shock, especially since Fandango didn't mention any age restrictions when purchasing our tickets.

To make matters worse, the staff seemed to be unhelpful and unsympathetic. They had assisted me in printing my tickets earlier, knowing that I was holding my 1-year-old at the time. Yet, they still managed to find fault with our presence and refused to let us watch the movie together.

The service only got worse from there. It took an unacceptable 20 minutes to complain about the lack of drinks being served. When we finally received our drinks, it was stale and dry popcorn that failed to quench our thirst. The blatant disregard for customer satisfaction was appalling, especially considering the 18% gratuity added to our bill.

Unfortunately, this experience has left a sour taste in my mouth and I'm unlikely to return to Studio Movie Grill Cartelera unless significant changes are made. It's clear that their dine-in service has fallen short of expectations, making it difficult for families like mine to enjoy a night out together. Until then, we'll be exploring other options for our movie nights.

Studio movie grill cartelera